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| Question 1 |
What are your payment terms? |
| Answer |
All payment should be made in US dollars, unless otherwise specified in the quotation sent to you. We give the following options for payment:
Full Advance Payment:
This method is most convenient for small orders as it minimizes the bank charges involved in other methods of payment. You may send payment by Check or Bank Draft favoring Bellstone Hi-Tech International to our postal address, or, you may send Telegraphic Transfer (TT) or Wire Transfer to our Bankers under intimation to us.
Part Payment in Advance:
For larger orders, we expect that you send 25% value in advance. Balance payment is payable against delivery of documents through your bank. This method involves Bank Charges which are payable by the customer.
Letter of Credit:
We expect Sight Letter of Credit against bulk orders. This method involves considerable Bank charges. All Bank Changes as per the terms of Letter of Credit, must be to the account of the buyer. |
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Bank Details :
Please instruct your banker to pay via MT100 to :-
Wire Transfer (T/T) Via MT 100.
Wire transfer routing information
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PLEASE INSTRUCT YOUR BANKERS TO REMIT BY MT 103 by Swift as per the follows details: |
INTERMEDIARY BANK |
AMERICAN EXPRESS BANK LTD
NEW YORK, NY 10008
SWIFT: AEIBUS33 |
ACCOUNT WITH INSTITUTION: |
Account number 712737
INDIAN OVERSEAS BANK
HEAD OFFICE, CHENNAI
SWIFT: IOBAINBB001 |
BENEFICIARY: |
BELLSTONE HI-TECH INTERNATIONAL
DARYAGANJ, NEW DELHI, INDIA |
ACCOUNT NUMBER/BANK: |
CURRENT ACCOUNT NUMBER 5370
INDIAN OVERSEAS BANK, DARYA GANJ BRANCH,
NEW DELHI-110002 |
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| Question 2 |
Which countries do you export to? |
| Answer |
We export to more than 40 countries in the Middle East, Far East, Europe, United States , Subcontinent of India and Latin American countries. |
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| ABU-DABI |
CANADA |
EGYPT |
| AZERBAIJAN |
COMBODIA |
ENGLAND |
| BANGLADESH |
CYPRUS |
ETHIOPIA |
| BOTSWANA |
VIETNAM |
FRANCE |
| BULGARIA |
DUBAI |
GERMANY |
| GHANA |
KENYA |
MALAYSIA |
| HONG KONG |
KOREA |
MAURITIUS |
| ECUADOR |
KOSOVO |
MEXICO |
| IRAN |
KUWAIT |
SRI-LANKA |
| JORDAN |
LEBANON |
SYRIA |
| MYANMAR |
PALESTINE |
TANZANIA |
| NEPAL |
PHILIPPINES |
THAILAND |
| NETHERLANDS |
RUSSIA |
TURKEY |
| NIGERIA |
SAUDI ARABIA (KSA |
U.A.E |
| OMAN |
SINGAPORE |
YEMEN |
| PAKISTAN |
South AFRICA |
ZAMBIA |
| U.S.A |
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| Question 3 |
How to place my order ? |
| Answer |
Once you are on the products page, you can access the prices and then fill up the required quantity and click add to cart button to add the item in your shopping cart. The shopping cart designed in such a way that it keeps record of all the selected products, while you are browsing. After completion, you can click view cart button to get the list of items in your shopping cart. A form can be filled and submitted via e-mail to us will include this cart list. |
| Question 4 |
How can I search products from website? |
| Answer |
On the top of every page, there is a search bar where you can write name of the product you want to search. The search engine will generate a page giving list and categories of all the matched words. Later you can click on the desired
product’s name to browse its details. |
| Question 5 |
What is the warrantee period on your products? |
| Answer |
We stand one year warranty on all supplied material. On selected products, we even give warranty for two years. |
| Question 6 |
What is the minimum order I can place? |
| Answer |
We expect your minimun orders to be of atleast US$ 500. However, we understand that customers need to place smaller sample orders in the beginning in order to test market our products. Samples against cost are available on request.
On receipt of inquiry, we shall send Performa Invoice. |
| Question 7 |
Can I have products in my company's name on it? |
| Answer |
Yes, we do customized job. We also provide the products as well as their packing and labeling with buyers brand name. |
| Question 8 |
How much time do you take to process the order? |
| Answer |
Most of the products are ex-stock available otherwise it varies from product / qty. etc. |
| Question 9 |
Will you send some performa invoice before finalising the order? |
| Answer |
Yes. A Performa Invoice is sent prior finalising the order, which mention all necessary details as freight, delivery, insurance etc. |
| Question 10 |
What currency do you accept? |
| Answer |
We widely accept major currencies such as US Dollar, UK Pound, Euro, French Francs etc. |
| Question 11 |
What are the packing / insurance charges involved in the order? |
| Answer |
All our products are packed with export quality packing suitable for handling and transportation by Rail/Road/Sea /Air. Insurance charges will be mentioned in the Performa Invoice if specially asked for it. |
| Question 12 |
What are your shipping and freight charges? |
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It varies depending on the weight & volume of quantity of the shipment and is mentioned in the Performa Invoice. |
| Question 13 |
Do you have a 24 hours support deptartment? |
| Answer |
Yes, you can call any time at our customer support service No. +91 98100 85839 |
| Question 14 |
What about quality assurance of goods? |
| Answer |
We are an ISO 9001-2000 certified company.
We have our own recognized test laboratory to check the quality & for pre shipment inspections. |
| Question 15 |
Do you send guidelines along with products? |
| Answer |
Yes, we send a Catalogue containing technical specification and operating & maintenance manuals in English with each product. |
| Question 16 |
How to Contact Bellstone? |
| Answer |
3755, Chawri Bazar
Delhi – 110006
INDIA
Tel : +91-11-23273751, 23245777, 23911821, 23910762, 23939951
Mobile : 91-9810085839
Fax : 91-11-23917561, 23251706
e-mail : sales@bellstonehitech.com
website : www.bellstonehitech.com |
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